STORE POLICIES

 
Shipping Policy
 

Once your order has been placed, you will receive an email acknowledging the details of your order. This is just a confirmation that we have received it. Expect your order to be shipped out the next business day.

 

Pre-order items

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped as soon as the products are in stock. This can sometimes vary between 4-6 weeks.  In pre-order purchases, purchases must be paid at the moment the order is placed. As a suggestion pay for these separately to items available as we will only post your items out to you when all items are available.

 

If you have any concerns please email, we are here to help our customers.

Shipping Costs All in AUD

Please note Wealthy Souls will not be held responsible for a delay in shipment caused by circumstances beyond the control of wealthy souls. But all customers will be provided with a tracking number for each shipment to ease their mind. 

AUSTRALIA

Free Shipping 

ESTIMATED SHIPPING TIMES

Standard 2-6 Business Days

Express 1-3 Business Days

Please expect delays due to Covid

NEW ZEALAND

Free shipping for orders over $150.00

Standard $11.00

Express $17.00

 

ESTIMATED SHIPPING TIMES

Standard 4-10 Business Days

Express 2-3 Business Days

ASIA PACIFIC

Free Shipping for orders over $150

Standard $15.00

Express $30.00

 

ESTIMATED SHIPPING TIMES

Standard 7-12 Business Days

Express 3-6 Business Days

UK & IRELAND

Free Shipping for orders over $150

Standard $20.00

Express $35.00

 

ESTIMATED SHIPPING TIMES

Standard 7-12 Business Days

Express 4-6 Business Days

USA & CANADA

Free Shipping for orders over $150

Standard $17.00

Express $30.00

Art Work $50.00

ESTIMATED SHIPPING TIMES

Standard 7-12 Business Days

Express 3-6 Business Days

MAJOR EUROPE

Free Shipping for orders over $150

Standard $22.00

Express $40.00

Art Work $50.00

ESTIMATED SHIPPING TIMES

Standard 7-12 Business Days

Express 3-6 Business Days

REST OF THE WORLD*

Free shipping for orders over $150

Standard $25.00

Express $45.00

Art Work $50.00

ESTIMATED SHIPPING TIMES

*Please see your tracking number for ETA

Return & Exchange Policy
 

Wealthy Souls prides itself on quality. All clothing is passed through 3 quality checks, to ensure your item is sent to you in perfect condition. 

 

In the case a customer is wanting to return an item and requests a refund of the item(s) the customer must contact us within 7 days to obtain a "Product Return" form that must be included with your package returned. Please ensure that the returned items include a proof of purchase (copy of the invoice inside). The item/s must be unworn, unwashed, with no marks. We will not accept any returns that have been worn or are soiled.

Wealthy Souls has the right to reject a return if any of the above terms aren't adhered to. In this case you will be contacted regarding the send back at your expense.

 

A refund comes in the form of a credit note. The credit note will be issued after the parcel is returned and a quality check on the item(s) has been made and approved. This procedure will take up to 28 days from the arrival of the item/s at the warehouse. The credit note has a 5 year expire date.

 

Kindly note that customised items can not be returned. Clients are liable for guaranteeing that the customisation subtleties are right. No cancellations nor adjustments can be made once a request has been placed.

Product Availability & Pricing

Due to product demand and changes in product availability, including discontinuing certain products as determined by us in our discretion, product availability through wealthy-souls.com.au is not guaranteed. This applies even for products that you may have purchased previously through wealthy-souls.com.au. You can contact us through our Contact Us page to determine product availability.

Prices for products offered through wealthy-souls.co.au are subject to change as determined by us in our discretion. Such pricing policy applies to all products, including products that you may have purchased previously through wealthy-souls.com.au

Payment Methods
 

If you wish to purchase any product or service made available through the Service ("Buy Now"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that:

(i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that

(ii) the information you supply to us is true, correct and complete.

 

The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

If you wish to purchase you can use the following options. 

(i) Electronic funds transfer(' EFT ') into our nominated bank account

 

(ii) Credit Card Payment ('Credit Card')

 

(iii) PayPal ('PayPal')